This past year has been another year of fascinating experiences with clients, business leaders and colleagues from around the world. What better way to finish it off than one last grand trip—this time to the United Kingdom.
It was time for Jonathan, the former COO of a large retailer, to reflect on what went wrong. Jonathan had been brought in to lead a broad transformation initiative. Change was the order of the day, largely because of an […]
“Accountability is as important as the concept of leadership. Those who are granted power must be held accountable.” These observations came from John W. Gardner – former Secretary of Health, Education and Welfare under President Lyndon Johnson – in his […]
It would be hard to imagine a CEO more loved by his employees than Arthur T. Demoulas of Market Basket, an iconic, 71-store chain of New England grocery stores. In early August, several hundred workers at family owned market basket […]
On the morning of July 23, 2013, I was in Manhattan speaking at the Human Capital Institute conference. It was an exciting time as I had just launched my new book. I’d sat down in the exhibitor hall when a […]